Welcome to the
npower Energy Fund

Helping people get back on their feet and remain debt free.

Apply For A Grant

The easiest way for an individual to apply is via the Trust’s online application form

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The Fund


The aim of the npower Energy Fund is to help domestic customers of npower who are experiencing hardship and struggling. The fund can help support these customers in two ways:

  1. Support through grants to pay their gas and electricity bills, regain a hold on their finances and become financially stable with the ability to meet future bills.
    • The applicant must first demonstrate their commitment to achieving financial stability by making regular payments over a three month period for ongoing usage before receiving an award.
    • The Grants are awarded to allow customers of npower to take control of their finances by clearing their household energy debts and helping them meet their future bills.
    • The Fund operates a three month Provisional Award Scheme for grants. This means that in order to receive an award, an applicant must first demonstrate their commitment to achieving financial sustainability by making payments for their current usage. Following notification of a provisional award the applicant will need to contact npower to agree an affordable payment scheme, discuss the tariffs available and any other energy efficiency advice and support required. In the three months following an offer of an award, the client must make regular payments covering their usage. Whilst they do this, any debt they have is suspended. If they make sufficient payments, the award is confirmed and the debt is cleared. If the client makes insufficient payments, the award is withdrawn and the debt, together with any further arrears accrued over the three months remains.
  2. Providing replacement white goods such as cookers, fridges, fridge-freezers and washing machines for applicants who have items in a broken, old or poor condition.

The Fund receives donations from npower and the day to day administration is undertaken by Charis Let's Talk.

What will I need to provide


For a grant towards bills

In order to complete your application you will need to know your energy account number and provide a recent meter reading in order for us to accurately establish the money owed. Depending on your circumstances we may ask you to provide the following items of evidence:

  • Proof of all household income for yourself and anyone living with you for the current tax year.
  • All pages from the Department for Work and Pensions (DWP) stating your entitlement to a benefit and the amounts due to be paid for the current tax year
  • Pension letters for State or private pensions.
  • Medical confirmation from the organisation that referred you to the fund or a medical DS1500 form or medical confirmation from a consultant or your doctor.
  • Please note all supporting evidence must be less than three months old with the exception of Department for Work and Pensions (DWP) annual benefit letters, for example, State Pension and Child Benefit letters. All documents must clearly show name and address details as well as the amounts currently being received for the current tax year.

For a white good

In order to complete your application you will need to know your energy account number. Depending on your circumstances, we may ask you to provide the following items of evidence:

  • Proof of all household income for yourself and anyone living with you for the current tax year.
  • All pages from the Department for Work and Pensions (DWP) stating your entitlement to a benefit and the amounts due to be paid for the current tax year
  • Pension letters for State or private pensions.
  • Medical confirmation from the organisation that referred you to the fund or a medical DS1500 form or medical confirmation from a consultant or your doctor.
  • Please note all supporting evidence must be less than three months old with the exception of Department for Work and Pensions (DWP) annual benefit letters, for example, State Pension and Child Benefit letters. All documents must clearly show name and address details as well as the amounts currently being received for the current tax year.
  • Information around the condition of your current white good(s).
The Fund recommends all applicants seek money advice before applying, to help negotiate with any other creditors and maximise welfare benefits and income.