Application Process

To be considered for a grant from the npower Energy Fund, you must fill in an online application form. This section guides you through the process, provides useful information, and shows you where you can get additional advice.

Apply For A Grant

The easiest way for an individual to apply is via the Trust’s online application form

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Application Process Overview


Who Can Apply

Current domestic customers of npower (the account holder - person / persons named on the bill) who are in need, hardship or other distress can apply to the npower Energy Fund.

If the account holder is unable to make the application for a grant, there is the option for someone else to complete it on their behalf.

Evidence that the applicant is a customer of npower will be sought from npower.




Are you eligible for help from any other Trusts or Funds

Please visit Lets-Talk.online to find out about other sources of help with energy debt and further assistance. There are multiple schemes available depending on your circumstances and energy supplier.




What help can I get?

The Fund can help you with debts of domestic gas / electricity charges owed to npower.

On your application form you must explain the complete history of how and why a particular debt has arisen, how long you have had problems paying the bill and any particular hardship in your household.




How to Apply

On receipt of the application we will provide an email acknowledgement. You are able to attach scanned documents or photos of evidence to your online form which will hasten the assessment of your application. These can be added when you submit your application or by logging back into your Let's Talk account and uploading later. You can also submit evidence by emailing it to npowerenergyfund@lets-talk.online or post it to us at FREEPOST NPOWER ENERGY FUND.

All applicants are advised to seek appropriate money/debt advice before applying to increase their chance of a successful application.

Anyone seeking help from the Fund must complete an application form, please see the link at the right of this page to take you to the online form. You can start completing the form and come back to it at any time with guidance given at each step.

If you are having difficulties completing the form or are unable to access the internet, please call our helpline on 01733 421021. Lines are open Monday to Friday 9am to 5pm and calls are charged at your providers standard rate. Alternatively, a friend, relative, carer, or support worker is able to complete the form on your behalf as long as they have our permission. Otherwise, please seek help from a local advice centre, such as a Citizens Advice Bureau (CAB), who may be able to help you complete the application form. Click here to find your nearest CAB.

The Fund automatically acknowledges receipt of all applications it receives.




Supporting documentation

Please note we cannot begin to assess your application until all the necessary supporting evidence which is set out on the submit page of the application form.

If we require further information to assess your application we will request this and you will be given 30 days to provide the information required. If you do not reply within 30 days, your application will be closed as we assume you no longer want to apply. If you have difficulty obtaining the information needed to send to the Fund (for example you are waiting for information from the DWP) you should let the Fund know before the 30 days is up as the Fund may be able to give you more time to send in the information that is required.

You are able to attached scanned documents or photos of evidence to your online form which will hasten the assessment of your application. These can be added when you submit your application or by logging back into your Let’s Talk account and uploading at a later date. You can also submit evidence by emailing it to npowerenergyfund@lets-talk.online or post it to us at FREEPOST NPOWER ENERGY FUND.